tracerythread.com is dedicated to providing our customers with a high-quality shopping experience for women’s apparel, offering a comprehensive range of products that includes casual trousers, jeans, polo shirts, chiffon blouses, knit cardigans, denim jackets, office suits, pajama sets, athletic wear, trench coats, wool coats, and evening gowns. Should you be unsatisfied with your purchase, we offer a clear and reasonable policy regarding returns and refunds.

I. Return Conditions
To ensure a smooth return process, please verify that your item meets the following criteria:
Return requests must be initiated within 30 days of receiving the item.
The item must remain in an unworn, unwashed, and undamaged condition.
All original packaging, tags, and accessories must be kept intact.
Returns will not be accepted for issues resulting from human error or improper use.

II. Non-Returnable Items
The following items are generally ineligible for return or refund:
Items explicitly marked as “Final Sale.”
Items that have been used or washed.
Items damaged due to personal fault.
Orders that have exceeded the designated return period.

III. Return Process
To request a return, please follow these steps:
Contact our Customer Service team via email: support@tracerythread.com.
Provide your Order Number and the reason for the return.
Once you have received a Return Merchandise Authorization (RMA), proceed to ship the item back.
Ship the item to the designated return address according to the provided instructions.
We will process your refund after receiving and inspecting the returned item.

IV. Return Address
Please ship your authorized return items to the following address:
3280 W Sunset Blvd Suite 145, Los Angeles, CA 90026

V. Refund Information
Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
Refunds will be issued back to the original payment method used for the purchase.
The actual time it takes for the funds to appear in your account may vary depending on your bank or payment platform.
Shipping Costs:
For returns unrelated to product quality, the customer is responsible for shipping costs.
If the return is due to a shipping error or a product quality issue, we will cover the associated shipping costs.

VI. Exchange Policy
We currently offer limited exchange services:
Exchanges are available only for size or color variations of the same item (subject to stock availability).
Exchange requests must first complete and pass the standard return review process.
For faster receipt of your desired item, we recommend placing a new order instead of requesting an exchange.

VII. Order Cancellation
You may request to cancel an order within 24 hours of placing it.
Orders that have already been shipped cannot be directly cancelled; they must be processed as a return in accordance with our return policy.

VIII. Damaged or Incorrect Items
Please contact us immediately if you encounter any of the following situations:
The item is damaged or has quality defects.
You received the wrong item or an incorrect size.
The package is missing or appears tampered with.
We will prioritize arranging a replacement, exchange, or refund for you.

tracerythread.com is dedicated to providing a transparent, efficient, and reliable after-sales service experience, ensuring that every purchase is made with greater peace of mind and without worry.